Warranty Information
WHAT IS NOT COVERED
This Limited Warranty does not cover normal wear and tear on items such as, but not limited to: rubber feet, rubber step, rubber grips, plastic end caps, hyper strap, spring collars, and upholstered pad.
This warranty is void if the Product is improperly stored, assembled, altered and/or modified in any way. Improper assembly indications included damaged/stripped pop pins and stripped threads on nuts/pedals.
It does not cover misuse/abuse or accident/damage such as scratches, broken covers, torn pad or cosmetic damage to paint/finishes.
As described in the User Guide, the product requires maintenance and this warranty does not cover claims resulting from failure to maintain or improper maintenance nor does it cover repair for any noises such as: squeaks, clunks, thumps resulting from poor or lack of preventive maintenance.
This Limited Warranty does not extend to any Product that is damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) use with the Product of any part not manufactured or sold by Neon Strength; (c) by modification of the Product; (d) by normal wear and tear;(e) operation using incorrect power supplies; or (f) as a result of service by anyone other than Neon Strength, or an authorized Neon Strength service provider.
Should any Product submitted for warranty service be found ineligible, an estimate of repair cost will be furnished.
Any labor cost is the responsibility of the original purchaser. If a Product requires shipment, delivery or transport it is the purchaser's sole responsibility and to pay for any fees associated with servicing of a Product. Any evidence of alteration, erasing or forgery of proof-of purchase documents voids this Limited Warranty. This Limited Warranty applies only to Product purchased from Neon Strength.
WARRANTY CLAIM PROCESSING
To obtain warranty service, you must contact the original place of purchase. Warranty claims must be accompanied by proof of purchase.
Neon Strength may, at its option, repair or replace any defective Product frame or parts with new or serviceable used parts that are equivalent in function to the original parts. All exchanged frames and parts replaced under this warranty will at the time of service become the property of Neon Strength.
Neon reserves the right to change manufacturers of any parts to cover any existing warranty. Any parts determined to be defective must be returned to Neon Strength to obtain warranty service. You must prepay any shipping charges, export taxes, customs duties, and taxes, or any other charges associated with transportation of the parts or Product. In addition, you are responsible for ensuring any parts or Product shipped or returned. You assume the risk of loss during shipment.
Products | Warranty |
---|---|
Competition Plates | |
10KG Competition Plates | 2 Years |
15KG Competition Plates | 2 Years |
20KG Competition Plates | 2 Years |
25KG Competition Plates | 2 Years |
Elite Training Plates | |
10KG Elite Training Plates | 2 Years |
15KG Elite Training Plates | 2 Years |
20KG Elite Training Plates | 2 Years |
25KG Elite Training Plates | 2 Years |
25LB Elite Training Plates | 2 Years |
35LB Elite Training Plates | 2 Years |
45LB Elite Training Plates | 2 Years |
Training Plates | |
10KG Training Plates | 2 Years |
15KG Training Plates | 2 Years |
20KG Training Plates | 2 Years |
25KG Training Plates | 2 Years |
Crumb Bumper Plates | |
5KG Crumb Bumper Plates | 2 Years |
10KG Crumb Bumper Plates | 2 Years |
15KG Crumb Bumper Plates | 2 Years |
20KG Crumb Bumper Plates | 2 Years |
25KG Crumb Bumper Plates | 2 Years |
Technique Plates | |
2.5KG Technique Plates | 1 Year |
5.0KG Technique Plates | 1 Year |
Change Plates | |
0.5KG Change Plates | 2 Years |
1.0KG Change Plates | 2 Years |
1.5KG Change Plates | 2 Years |
2.0KG Change Plates | 2 Years |
2.5KG Change Plates | 2 Years |
5.0KG Change Plates | 2 Years |
Collars | |
Competition Olympic Collars | 2 Years |
Competition Olympic Collars | 2 Years |
Polymer Collars | 1 Year |
Squat Rack | 2 Years |
Band | |
Neon Resistance Bands 50LB | 1 Year |
Neon Resistance Bands 100LB | 1 Year |
Echo Bike | 1 Year |